Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . For more information, visit connect with the Company on Facebook (/GeorgiaPower), Twitter (/GeorgiaPower) and Instagram (/ga_power).
Power and Associates as an industry leader in customer satisfaction. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. This information describes the general nature and level of work performed by employees in this job. To be considered, you must live within a commutable distance to the Customer Care Center located in McDonough, Georgia. You will gain skills and grow your career with one of the Southeast's largest and most well-respected employers. We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards of customer service. We cannot promise it will be easy. We can promise it will be time well spent. If you think you are tough enough – and kind enough – to deliver excellent customer service to customers with high expectations, apply now.
If you aren’t 100% reliable and ready to give it your all, this isn’t the job for you. On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their service, discussing payment options, offering personalized energy-related products and services and report emergency situations. Our employees are trusted to be creative and innovative to achieve customer and operational excellence. So, if you are self-directed and hungry to learn new concepts, then this role will suit you well.
Skill development, coaching and mentoring is also paramount to our culture. Our culture is founded on relationships, empathy, and loyalty. We value our customers and are looking for team members that will deliver solutions to meet their specific energy needs. Our team is the best in class at helping our customers during major storms. Some weekends and holiday work will be required. We offer flexible shifts and some work from home hybrid opportunities. and provide 24/7 support for emergencies. Our team of Service Consultants handle more than 15,000 calls a day and assist customers Monday-Friday 7 a.m. Service Consultant - Customer Care Center Work Location(s) - CCC Henry Co Customer Care Ctr - 2500 Patrick Henry Pkwy. Georgia Power Company | Customer Service | Georgia-Metro Atlanta-McDonough Job Description - Service Consultant - Sales and Service (GPC2008887)
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